after sales support

Our aim: quality and efficiency, users first

Shenzhen Aikerui Electric Co., Ltd. has established an efficient after-sales service system. After the product sales contract is signed, the after-sales service department will provide users with efficient and high-quality services. Service Content:

Provide you with installation and maintenance

Provide you with product technical services, consulting, on-site training

To provide you with Ikeray's product accessories

Provide you with equipment upgrades and replacements

Product repair

1) Term

Aikray's products have a warranty period of 12 months from the date of delivery.

2) Warranty coverage

a The company's products implement the "three guarantees" principle. When users use the product according to the "use of the book," the normal use and storage requirements, the product can not work normally within one year from the date of shipment, the company's maintenance for the user Or replace parts.

b This product must be installed and maintained by the company's engineering technicians as required by the contract. Otherwise, quality problems are not covered by the warranty.

c If it is found that the product is damaged, the product should be sealed, the use of the product should be stopped, and the company's after-sales service department should be notified in good time. Is indeed a quality problem, the company responsible for solving.

d The user should use the product according to the product specification provided by the company. Failure to use the part caused by the instruction manual is not covered by the warranty.

e During the warranty period, if any other device is installed or installed on the company's products without the company's consent, quality problems are not covered by the warranty.

f After the machine is installed, please save the warranty card and return the warranty return card to the company as required. Otherwise, the warranty will not be issued.

3) Response time

a Within 2 hours of service call response time must be answered.

b The on-site response time is usually within 8 hours to 48 hours according to the distance and distance.

c The engineers of the after-sales service department will do their utmost to arrive at the user site as soon as possible to carry out maintenance and handling.

4) After the “three guarantees” period ends, continue the after-sales service by renewal or other forms.

User training

1) The user training is to enable the user to correctly master the operation of the machine, give full play to the machine performance, and ensure the normal operation of the machine.

2) User on-site training is an introduction to the user's machine performance introduction and operation method during the installation process and before the installation and use of the installation engineer, and guides the user in the operation training.

3) The training is guided by the Ikeray company engineers.

Hotline service

1) Service content

a Respond to users' questions in using the company's products.

b Instruct the user to troubleshoot the product.

c Provide product upgrade project.

d Technical advice.

2) 24-hour service hotline; 0755-89648605 89643050, mobile phone: 13632988901 (Mr. Tan)

Fax: 0755-89648593 E-mail:

3) If you are dissatisfied with our service, you are welcome to call our service supervision phone and give us your valuable suggestions. Your satisfaction is our goal.

Service Supervision Hotline: 0755-89648613 13825257376 (Mr Zhou)

According to the needs of users, after-sales service department will provide other product service projects:

1 Upgrading of physical examination products.

2 According to the user's needs to install or modify the company's products.

3 Acrylic X-ray product accessories.

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